Refund & Exchange Policy

At OFF DUTY CLUB, we want you to be completely satisfied with your purchase.

Returns & Exchanges

We accept returns and exchanges within 14 days of delivery.

To be eligible, items must be:

• Unworn and unused
• Unwashed
• In their original condition
• Returned with all original tags attached

Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale items
• Gift cards
• Items purchased using a final sale promotion

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 14 days of delivery. We will arrange a replacement, exchange, or refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or an incorrect item was received. We recommend using a tracked shipping service, as OFF DUTY CLUB is not responsible for items lost during return transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 5–10 business days. 

Contact

For any questions regarding returns or exchanges, please contact us.