Shipping Policy

Processing Time

We aim to process and dispatch all orders as quickly as possible within 24 hours, but it may take up to 2-3 business days. Please note that processing times may be longer during product launches, promotional periods, public holidays, or other high-volume periods.

Shipping Times

New Zealand

Estimated delivery: 2–5 business days

Australia

Estimated delivery: 5–10 business days

International

Estimated delivery: 7–21 business days

Delivery times are estimates only and may vary depending on your location, customs processing, and local courier services.

Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Delays

While we do our best to ensure timely delivery, OFF DUTY CLUB is not responsible for delays caused by couriers, customs authorities, weather events, or other circumstances beyond our control.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us, we will do our best to assist you.